THC VAPES WONDERLAND

Shipping & Returns

Effective Date: 01-01-2024

Thank you for shopping at THC Vapes Wonderland. We’re committed to providing you with an excellent shopping experience, including reliable shipping and a smooth returns process. This page outlines our policies for shipping and returns, so you know exactly what to expect when you order from us.

1. Shipping Policy

1.1 Order Processing Time

Orders are processed within 1-2 business days after purchase confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is shipped, you’ll receive a confirmation email with tracking details.

1.2 Shipping Rates and Delivery Times

We offer several shipping options to ensure your products reach you quickly and safely:

  • Standard Shipping (3-5 Business Days): £50
  • Express Shipping (1-2 Business Days): £80
  • International Shipping: Available upon request. Shipping rates and delivery times will vary based on location and selected shipping method.

1.3 International Shipping

Please note that international orders may be subject to customs duties, taxes, and fees. These charges are the buyer’s responsibility and are not included in our product or shipping prices.

1.4 Shipping Restrictions

Due to legal restrictions, we may not be able to ship certain products to specific regions or countries. If your order is impacted by any shipping restrictions, we will notify you and provide alternative options.

2. Returns Policy

If you’re not completely satisfied with your purchase, we’re here to help. Please review our returns policy to understand the terms and conditions for eligible returns.

2.1 Eligibility for Returns

  • Return Window: You may return most items within 14 days of receiving your order.
  • Condition of Returned Items: Products must be unused, in original packaging, and in the same condition as when you received them. We reserve the right to refuse a return if the item shows signs of use or damage.
  • Non-Returnable Items: For health and safety reasons, opened or used items such as vape products, cartridges, and liquids are non-returnable unless they are defective.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [sales@thcvapeswonderland.co.uk] with your order number, a description of the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will review your request and provide instructions on how to return your items, along with a return authorization number if applicable.
  3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your returned item reaches us safely.

2.3 Refunds and Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Rejected Refunds: If your return does not meet our criteria, we will inform you, and the item will be sent back to you.

2.4 Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item, please contact us at [sales@thcvapeswonderland.co.uk] with your order details and a description of the issue.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [sales@thcvapeswonderland.co.uk]. Include your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, either through a replacement or refund.

4. Contact Us

If you have any questions regarding shipping or returns, feel free to reach out: